Digitalisation improves our service proposition

In 2017, Indaver in the Netherlands switched over to the ERP system SAP. At the same time, they joined the organisation-wide platform Unity. This switch means that Indaver can now work more efficiently with its customers from a digital perspective. For example, there is clear administrative processing of orders and invoices.

Step by step

Over the course of 2017, more and more tasks were digitalised. For example, electronic processing of purchase invoices was implemented. Our digital complaints registration became simpler. The system always links back to the customer and records whether a complaint has resulted in a corrective or a preventative measure.


One important step was the implementation of the updated Laboratory Information Management System (LIMS) on our Unity Platform. We record all characteristics, analysis data, the treatment method and transport details of the waste products we are managing, in LIMS.

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